About Us

I. Core Philosophy

"Fashion exploration knows no bounds, and personal expression has its path." This policy standardizes customer service procedures and fashion consultant service standards, ensuring shopping experiences through a refined service system to help every customer freely express their personal style through clothing.

II. Service Scope

  1. Full-category Apparel Services
    Covering all-scenario clothing including commuter wear, evening gowns, street-style denim, etc., with consultation, purchase, and styling guidance for featured items like Chanel-inspired custom suits and designer collaboration pieces.
  2. Personalized Service Scenarios
    • Single-item purchase consultation (fabric, tailoring, craftsmanship details);
    • Style customization plans (daily commuting, party wear, seasonal theme styling);
    • After-sales maintenance guidance (high-end fabric care, pattern repair suggestions).

III. Customer Service System

  1. Multi-channel Consultation Response
    Channel Contact Information Service Hours (ET) Response Standard
    Online Customer Service Support@naptownthrift.com 7:00-23:00 (7×16 hours) Response within 10 minutes
    Telephone Consultation +1 (317) 555-0123 Monday to Sunday 10:00-20:00 Manual answering rate ≥95%
    Offline Store Consultation Indianapolis Flagship Store Monday to Saturday 11:00-19:00 1-on-1 consultant immediate service
  2. Fashion Consultant Service Standards
    • Qualification Requirements: Hold CFCS (Certified Fashion Consultant Status), with 5+ years of high-end apparel styling experience, familiar with the design language of 100+ international brands in the current season.
    • Service Process:
      ① Style diagnosis (positioning customer preferences through a 15-dimensional questionnaire);
      ② Scenario-based plan customization (providing 3 styling proposals and fabric comparison reports);
      ③ After-sales follow-up (styling effect 回访 + quarterly style update suggestions).

IV. Quality Assurance Mechanism

  1. Commodity Traceability Commitment: All apparel is labeled with fabric origin and craftsman information; high-end custom items come with independent traceability QR codes.
  2. After-sales Timeliness Standards
    • Return & exchange: 7-day no-reason return (with tags intact and packaging preserved), audit completed within 48 hours;
    • Custom modification: Basic tailoring adjustments completed within 2 working days; complex craftsmanship customization requires 72-hour advance appointment.

V. Privacy & Data Protection

  1. Customer style profiles are used solely for internal styling services and will not be disclosed to third parties without authorization;
  2. Online consultation records are encrypted and stored for 24 months after service completion, with options for autonomous deletion.