Return policy

I. Scope of Application

II. 14-Day Return & Exchange Policy

1. Timeframe：Eligible for return/exchange within 14 days of order delivery; requests submitted after this period will be denied.
2. Condition Requirements：
   • Items must remain in original condition (unworn, unused), with tags intact and original packaging preserved.
   • Manufacturer Direct items are final sale and not eligible for returns/exchanges.

III. Process Guidelines

1. Application Channels：
   • Email：Send to support@BootSay.shop with subject line "Return/Exchange Request + Order Number".
   • Phone：Call +1 707 480 7658 during Mon-Fri 9:00-18:00 (CST).
2. Steps：
   • Upon approval, we will provide a return shipping label and address instructions.
   • Unsolicited returns without prior application will not be accepted.

IV. Abnormal Order Handling

1. Damaged/Misdelivered Items：
   • Inspect orders upon receipt. For damaged, defective, or misdelivered items, contact us within 24 hours with photos/videos as proof.
   • Approved claims will receive free return shipping and priority processing.
2. Processing Timelines：
   • Return Review：Completed within 3 business days of receiving the returned item.
   • Refund Timeline：3-7 business days after approval, subject to payment provider processing times.

V. Exchange Policy

• Defective or damaged items;
• Incorrect style, size, or product received;
• Requests must be submitted within 7 days of delivery.

VI. Fee Structure

1. No Restocking Fees：All valid returns are exempt from restocking charges.
2. Shipping Costs：
   • BootSay covers fees for returns/exchanges due to our error (e.g., misdelivery, defects).
   • Customers are responsible for shipping costs for non-quality-related returns.

VII. Discount Policy

1. Unused Discounts：No retroactive refunds for unused discounts after purchase.
2. Application Rules：Coupons and promotions must be applied at checkout; post-purchase adjustments are not permitted.

VIII. Customer Rights Protection

1. Privacy Protection：Personal information collected during returns/exchanges is used solely for order processing, in compliance with our Privacy Policy.
2. Dispute Resolution：For unresolved issues, email Dispute@BootSay.shop for a second review, with a written response within 5 business days.

IX. Policy Updates

Key Optimization Notes

1. Clarity & Conciseness：Streamlined language with bullet points for quick reading.
2. Legal Precision：Specified "CST" time zone and 24-hour claim window for damages.
3. Process Transparency：Outlined step-by-step procedures and processing timelines.
4. Liability Clarification：Distinguished shipping cost responsibilities between parties.