Billing Term and Condition

I. Accepted Payment Methods

We offer diversified payment channels to ensure convenient and secure transactions, supporting the following:

  • Credit/Debit Cards:
    American Express, Mastercard, Visa, Discover, JCB, Diners Club, Elo
  • E-Wallets:
    Apple Pay, Google Pay, PayPal, Shop Pay, Venmo
  • Payment Notes:
    All transactions are processed via PCI-DSS certified encrypted channels, supporting USD settlement. International cards may incur cross-border fees as notified by the issuing bank.

II. Secure Payment Process

  1. Checkout Flow
    • After selecting items and clicking "Checkout," the system redirects to a Thawte-encrypted secure payment gateway, identified by "https://" and a padlock icon in the URL prefix.
    • The payment page collects only essential information (card number, expiry date, CVV), with all data transmitted via 256-bit SSL encryption to prevent leakage.
  2. Transaction Protection Mechanisms
    • Real-time Risk Monitoring: FraudGuard system automatically identifies abnormal transactions, triggering two-factor authentication (SMS/email verification code) for suspicious activity.
    • Refund Policy: Unshipped orders can be canceled within 1 hour; shipped orders follow the Return & Exchange Policy. Refunds take 3-7 business days to process, depending on the payment method.

III. Customer Support & Dispute Handling

  1. Payment Inquiry Channels
    • Email: support@BootSay.shop (do not include full card details in emails)
    • Phone Support: +1 707 480 7658
      ▶ Service Hours: Mon-Fri 9:00-18:00 (Pacific Time)
      ▶ Urgent Assistance: For payment failures or duplicate charges, provide your order number (format: ORD-2025-XXXX) when calling for expedited handling.
  2. Dispute Resolution Process
    • To dispute a transaction, submit a Payment Dispute Application within 30 days via:
      ① Logging into your account to file the form;
      ② Our 客服 team will respond within 24 hours, retrieving transaction logs and security records;
      ③ Investigation period: 5-10 business days, with results notified via email.

IV. Privacy Protection Clauses

  1. Payment information is used solely for the current transaction. Full card numbers are not stored (only the last 4 digits are retained for reconciliation).
  2. Employees are prohibited from requesting payment info via private channels (e.g., SMS, WeChat). Report such incidents to the hotline +1 707 480 7659.

V. Policy Update Notice

This policy is regularly updated as payment channels expand and security standards evolve. The latest version is posted on the checkout page, with major changes (e.g., new payment methods) announced via email 7 days in advance.

Security Commitment: We strictly adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the compliance and security of every transaction. Contact our payment security team for any questions.