Contact us

I. Policy Objective

To standardize the processing procedures for customer inquiries, suggestions, and complaints, ensure timely response and proper resolution of customer issues, and maintain good customer relationships.

II. Scope of Application

Applicable to all customers who purchase products or use services through the BootSay.shop platform, including but not limited to product inquiries, order tracking, after-sales support, and feedback scenarios.

III. Customer Contact Methods and Response Mechanisms

  1. Email Inquiry
    • Email: Support@BootSay.shop
    • Response Time: Weekdays 9:00-18:00, replies within 24 hours (postponed for holidays).
    • Suggested Content: Please indicate the order number, problem description, and contact information in the email for quick need positioning.
  2. Telephone Inquiry
    • Number: +1 707 480 7658
    • Service Hours: Monday to Friday 9:00-18:00 (Pacific Time, USA). No live customer service on Saturdays, Sundays, and legal holidays; voice messages for feedback are accepted.
  3. Other Feedback Channels
    • Platform Message: After logging into your BootSay.shop account, submit messages on the "My Orders" or "Help Center" page. Response time is consistent with email.